RETURNS & EXCHANGES POLICY

WORKIN' GEAR ONLINE SALES RETURN & EXHCHANGE POLICY

At Workin’ Gear, we are happy when you are happy.  You can return your purchase for an exchange, refund or store credit within 30 days from your purchase.  Your items must be:

  • unused,
  • in original condition with all the tags attached and
  • returned in the original packaging.

Please note that your original shipping cost will not be refunded. 

RETURNS

Please see below for our policy for returns for any returns/change of mind or exchanges.  Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your purchase, please follow the following steps:

  1. Contact us by email or phone first to request a refund. This is so that we can manage your refund.  Email: shop@workingear.com.au or phone: +61 2 6280 5885
    If you would like an exchange please let us know the new item you would like in place.
  2. Re-wrap the item to be returned so that it is in the same condition as you received it and place it in a postbag
  3. Include the shipping information with the item which includes your order number so that we know which order this item relates to.
  4. Post to Workin’ Gear,  PO Box 327, Fyshwick ACT 2609, Australia

We do not accept products that are intimate, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:

  • Gift cards
  • Underwear
  • Some health and personal care items

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 7 - 10 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Payment of Return

Refunds will be given using your original payment method.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@workingear.com.au!

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@workingear.com.au and send your item to PO Box 327, Fyshwick ACT 2609.  If you would like to exchange your goods please contact us to let us know what new item, size, colour you are after, so that we know how to process your exchange.  We also offer store credit which can be applied to your account. Please let us know this when you call or email us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please contact us before you return your item, so that we can lodge a return for your purchase.  Please include your original paperwork noting your order number when returning your item.  You should mail your product to PO Box 327, Fyshwick ACT 2609, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


EXCLUSIONS:

Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on the below merchandise:

  • Custom made and altered products
  • Items which have been embroidered
  • Socks, underwear

Original Condition

Shoes or boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. If your item shows any evidence of wear (including, but is not limited to, deodorant, cologne or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.

 

Faulty Products

Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse.  In the rare circumstance that your item has a defect, please contact us first, then return the item along with your original order paperwork and the goods will be assessed.  We may also need to consult with the supplier and/or manufacturer to replace this item.  If the product is found to be faulty you will receive a full refund excluding the shipping cost, otherwise the product will be returned to you. This may take longer than 7-10 days as a third party may be involved in the assessment process

For additional information please contact our Customer Service Team on 02 6280 5885 or shop@workingear.com.au.